Hi there,
I’m looking for an Amazon UK seller who can offer some guidance. Here’s my situation:
The Amazon account was held by three UK-registered companies:
- From the start until 2022-03-08 – Company1 LTD (directors were UK residents)
- From 2022-03-08 to 2023-09-10 – Company2 LTD (directors were UK residents)
- From 2023-09-10 to the present – Company3 LTD (director is non-resident, that’s me)
In April 2024, I submitted a lot of documents, and everything seemed fine. Then, on August 19, 2024, I got a notification stating that my tax liability assessment for UK VAT was complete and I didn’t owe anything for the current company starting from 10-Sep-23.
However, a few days later, on August 24, 2024, I received another notification stating I had to pay VAT for sales dating back to 1 January 2021. But here’s the catch: Company3 LTD didn’t even exist back in 2021!
I’ve been repeatedly getting the same message:
“Hello, We have contacted our internal team for information regarding your issue. We will contact you as soon as we have an update or if we require further information. Thank you for your patience. Amazon EU Sarl.”
I’ve opened multiple cases and called several times, but it’s always the same response. I need help pressuring Amazon to provide a real answer and unblock my account and payments.
If anyone here can help or offer guidance, I’d really appreciate it!