Hi everyone,
I received an Amazon FBA product quality complaint because the paper packaging seam failed during transit, causing the package to arrive open and empty.
Amazon is asking for an appeal, confirmation that current inventory is free from this defect, and confirmation that FBA inventory has the same corrective updates.
Has anyone faced a similar issue? Please advise on how to submit a successful appeal and what evidence/documents Amazon expects.
Thank you!
If it is not an account health policy warning just draft an appeal using chatgpt and submit.
As the complaint resulted from the packaging seam failing rather than the product itself being defective, I would focus the appeal very specifically on packaging and corrective action. Explain the root cause, what you changed to prevent the seam from opening again, and how you verified that the improved packaging can withstand FBA handling and transportation. Amazon is specifically asking you to confirm that existing FBA inventory has the same corrective updates, so don’t state that unless you can genuinely verify it.
For evidence, I would provide clear photographs of the old versus improved packaging, invoices or manufacturing records where relevant, details of the stronger sealing method/material, and ideally documentation of your packaging inspection or testing. If the units currently sitting at FBA were manufactured before the packaging correction, I would be very cautious about claiming they are compliant; removal, inspection/repackaging and resending may be safer. The appeal should be concise and structured around root cause, corrective action already taken, and preventive measures for future production.
I’d approach this by focusing the appeal on the root cause and corrective action, rather than simply confirming that the current inventory is fine. Clearly explain what caused the seam failure, what you changed in the packaging/specification, and how you verified the correction through inspection or testing. Also include evidence such as updated packaging specifications, QC/inspection reports, photos, and supplier corrective-action records.
Most importantly, make sure the corrective action has actually been applied to the inventory currently at FBA before confirming it to Amazon.
Acknowledge the weak seam caused the issue, state you removed all bad inventory, and list your fix like stronger glue/reinforced seam + QC checks with photo evidence.
Attach before/after photos, new packaging invoice, and confirm all current FBA stock has the updated packaging to get the ASIN reinstated.