I received an account health notification because a customer claimed that a product has expired. It’s a body lotion that expires 12 months from opening. I need some help with the appeal. The options are: 1. Acknowledge it, or 2. Provide proof of the error by attaching any communications between you (or your business) and the customer showing that the mistake was on the customer’s end.
Amazon will not allow me to contact the buyer as the sale has been refunded. I called Account Health, and they told me to acknowledge it and it will be removed. Is this the best course of action?
That’s what they told me for a violation I couldn’t get removed, despite appealing many times. In the end, I had to acknowledge it, but looking back, I think I should have kept submitting appeals. My main issue was a Yesstyle invoice that didn’t include all the information they usually require. I sent them the order confirmation and other documents, but it didn’t work out, so I had to accept it and move on.
Thanks. I should have mentioned in the post that I did this through Account Health on the phone. They opened a case, I submitted photos for their review, but they still told me to acknowledge it. The only way to appeal is to have the customer say it was their error.