Due to Inauthentic Items Complaint from seller Account is Deactivated

Account Health Product Authenticity
1

Hi All, I Started this account 20 days ago, i was not aware about amazon inauthentic product policy and i mapped some items and seller filed complaint.and my account deactivate please help me to reinstated my account Thank you

2

Hello,

Please, reply here the full suspension notice from Amazon.

3

Hi,

Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).

Why is this happening?
In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.

In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.

The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:

  • Amazon Anti-Counterfeiting Policy (Amazon)
  • Policies and Agreements (Amazon)
  • Amazon Services Business Solutions Agreement (Amazon)

How do I reactivate my account?
To reactivate your selling account, please send us the following information for the ASINs listed at the end of this email:

  • Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
  • If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
  • If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
  • Contact information for your supplier, including name, phone number, address, email, and website.

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.

You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (Server Busy).

What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account will be permanently deactivated. Failure to successfully appeal this decision may result in us permanently withholding any payments to you.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to [email protected]

We’re here to help
You can get help creating your plan in Seller Central Help (Amazon).

You can view your account’s performance at (Amazon Sign-In) or select Account Health on the home screen of the Amazon Seller app on your iOS (‎Amazon Seller on the App Store) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

ASIN: B0711X6V6H
Brand: Gopuram
Title: Samithu

ASIN: B0745HFZLV
Brand: TashiBox
Title: TashiBox White Hot Drink 120 Count - 12 Oz Disposable Paper Coffee Cups

ASIN: B07X9MQRQF
Brand: CRAFTSMAN
Title: Craftsman 500 Pcs (100x5 pkt) Handmade Long Cotton Wicks Jyote Batti for Diwali Deepawali Puja Diya. Religious Akhand Oil Lamp. Hindu Mandir Pooja

4

IN This case

  1. you have to write A Mail to seller to down this complaint

  2. make a duplicate bill or give the invoice to the amazon with the plain of action

5

Hello,

welcome to the Seller forums!

Regarding your question:

In this case the suspension notice clearly says what needs to be provided in order to have your selling account reactivated.

What about you? Are you able to comply with Amazon’s request?

These suspensions are automatically triggered by bots and new sellers can expect them.

I hope you liked my answer.

6

Hi Kika

Please help me to reactivate my account i have subscribe your channel

Thank you

7

I do not have invoices

8

Hello,

without any invoices, I would advise you to remove any such items from your inventory and order some from a new supplier.

Then, once you have new merchandise with proper invoices that meet Amazon’s requirements, mention it in your Plan of Action.

Here is an example Plan of Action addressing this issue:

Photo Attachment
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9

Hi Kika

I have sent Plan Of Action with new merchandise. They said we are still reviewing your account.we will send you email when we finish the review. i am waiting for revert from last 2 days. do you have any idea when can i except revert from them

Thank you