Hey everyone,
I am hoping someone here can help or has been through something similar. I created a new Canadian seller account a while ago, but unfortunately it got deactivated due to inactivity. It’s been over a month now, and I’ve been trying to get it reactivated.
I’ve contacted Seller Support multiple times, and each time they say the issue has been escalated to the internal SIV team (Seller Identification Team), who are supposed to reach out and help me resolve the issue. I’ve already uploaded all the required documents again ,both personal and business info, and everything has been verified.
But despite that, every time I hear back from the internal team, it’s the same automated message saying the issue is not related to verification, and they can’t help further. I still see the “Reactivate Your Account” link, but nothing is moving forward.
I’d really appreciate any advice. Thanks in advance!