Hey everyone,
I am hoping someone here can help or has been through something similar. I created a new Canadian seller account a while ago, but unfortunately it got deactivated due to inactivity. It’s been over a month now, and I’ve been trying to get it reactivated.
I’ve contacted Seller Support multiple times, and each time they say the issue has been escalated to the internal SIV team (Seller Identification Team), who are supposed to reach out and help me resolve the issue. I’ve already uploaded all the required documents again ,both personal and business info, and everything has been verified.
But despite that, every time I hear back from the internal team, it’s the same automated message saying the issue is not related to verification, and they can’t help further. I still see the “Reactivate Your Account” link, but nothing is moving forward.
I’d really appreciate any advice. Thanks in advance!
Maybe I can help you. Just to be transparent, I usually don’t handle inactivity cases, as they can be tricky and slow to resolve. However, I’ve successfully handled many other types of Amazon account issues, and I actually enjoy tough cases like this. I’m ready to assist you, just share the details if you’d like.
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When an account is deactivated due to inactivity, Amazon’s system may flag it in a way that isn’t fully reset by re-uploading documents. If the internal SIV team keeps saying the issue isn’t verification-related, it often means your case is stuck in a loop with no active trigger for re-review. Your best course is to submit a concise, formal appeal through the “Reactivate Your Account” link—even if you’ve already done so—explicitly stating: (1) that all verification steps have been completed, (2) that you were deactivated due to inactivity and wish to actively sell, and (3) that you are requesting an immediate manual review. Attach all relevant documents again (ID, proof of address, bank statement, etc.), even if already submitted. Also, open a case under “Account Health → Account Deactivation” and reference the internal case ID if you have one. Keep pushing daily, and if nothing moves in a week, consider creating a new account under a different business entity with fresh credentials.
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Yeah this happens with inactive CA accounts - once flagged, it’s hard to fix even after docs. Since SIV says not verification related, try escalating to Account Health team directly or raise a case via Executive Seller Support.
You used same info as another account before?
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Thank you all. The account has been deactivated due to inactivity. I would really appreciate any additional advice on what steps to take as seller support is unable to resolve the issue.