After repeatedly asking, all I get is an apology and assurances that it will be resolved, but when I follow up again, they just ignore me.
Is there a way to report this to HMRC, since they are legally required to issue invoices?
After repeatedly asking, all I get is an apology and assurances that it will be resolved, but when I follow up again, they just ignore me.
Is there a way to report this to HMRC, since they are legally required to issue invoices?
If they are a retailer, my understanding is that they are not legally obligated to provide an invoice since their model is B2C, not B2B.
Keep your order confirmation and the emails documenting your attempts to obtain the invoice, and it’s probably best to avoid them in the future.
The thing is, they agreed to issue VAT invoices before I placed the orders, so they knew I was a business. It’s not like just going to Boots and asking for one.
If a business refuses to provide invoices despite legal obligations, you can first send a formal written request outlining the issue and referencing the requirement under UK VAT law (if applicable). If they continue to ignore you, you can report them to HMRC via their VAT fraud reporting tool.
Save the communication as your proof, but I would avoid doing business again with anyone uncooperative.
I don’t place orders there anymore. Even though they apologized for the delays and gave me a £25 discount, I said no new orders until they provide invoices. He promised to sort it out, but I still haven’t received any.
Yes, businesses in the UK are legally required to provide invoices for goods and services. If a company refuses despite promises, you can report them to HMRC through their official website or contact their VAT fraud helpline. You may also consider sending a formal written request and, if necessary, seeking legal advice. For those looking for reliable businesses, RandM Vapes is a trusted source for high-quality vapes and ensures proper invoicing and customer support.