Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
– “Amazon Anti-Counterfeiting Policy”: https://sellercentral.amazon.com/gp/help/201165970
– “Policies and Agreements”: https://sellercentral.amazon.com/gp/help/521
– “Amazon Services Business Solutions Agreement”: https://sellercentral.amazon.com/gp/help/1791
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
Any remaining FBA inventory of the items that caused “inauthentic” complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
thank you for posting. How many complaints about authenticity have you received? Amazon normally doesn’t deactivate accounts out of blue. You must have received multiple Customer Product Condition Complaints which were left unaddressed.
When you go to your Account Health Dashboard, are you seeing any option to appeal the complaints at all?
Hello @Kika , Thank you for the reply.
I had one violation on the account health dashboard which i had removed and now there are no violations on the account health dashboard.
Please assist further.
So, this appears to be a new seller deactivation. Newly registered seller accounts are often placed under a review and asked to provide invoices for random ASINs from their inventory without any prior warnings or customer complaints.
Suspensions due to authenticity issues, which were triggered by a bot don’t require a Plan of Action.
All you need to provide are valid unaltered invoices issued within the last 365 days showing detailed buyer and product information.
Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
Contact information for your supplier, including name, phone number, address, and website.
And the invoices need to include this:
— Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions (for ease of our review, you may highlight or circle the ASIN(s) under review)
– Item quantities
– Invoice date (must be issued in the last 365 days)
Once you provide this, your account will get reinstated.
However, you should know that Amazon only accepts invoices and receipts from legit suppliers and not order confirmations or transaction screenshots from eBay, PayPal, Aliexpress or Amazon. Alibaba invoices won’t get accepted either.
Also, don’t forget to include the supplier’s full contact information, such as the phone number or a website.
Are you selling US postage stamps from China?The intellectual property violation is obvious if that’s the case. If they’re not real stamps, the description sure sounds like it. There is only one legitimate source for US postage stamps, and that is the US Postal Service. You are not find them heavily discounted in China.
