Compliance documents

Account Health Restricted Products
1

A brand is selling in Europe and possesses all the necessary certificates and documents to comply with regulations. They wouldn’t be able to sell on their website otherwise.

When Amazon requests compliance documents, is the Declaration of Conformity the only acceptable submission, or would the other documents they have suffice?

The brand currently doesn’t have a Declaration of Conformity and believes this is the only document needed to list on Amazon.

Could someone clarify this for me, please?

2

In Europe, the Declaration of Conformity (DOC) is often required to prove compliance with EU regulations. However, if the brand has other relevant documents that meet EU laws and regulations, it’s worth submitting those as well. Sometimes, Amazon may request specific documents, so providing all available evidence of compliance can be helpful.

Have you tried submitting all the documents you have and highlighting their compliance with EU standards?

2 Likes
3

When Amazon requests compliance documents, they typically require a Declaration of Conformity (DoC) as the primary document. However, additional documents may be accepted as supporting evidence.

The Declaration of Conformity is a specific document that:

  1. Declares the product’s compliance with relevant EU regulations

  2. Specifies the applicable directives and standards

  3. Includes the manufacturer’s name, address, and signature

If the brand doesn’t have a Declaration of Conformity, they may still be able to provide other documents that demonstrate compliance, such as:

  1. Certificates of conformity from recognized testing labs (e.g., CE, RoHS, etc.)

  2. Test reports and certificates from accredited bodies

  3. Manufacturer’s self-declaration or compliance statement

Amazon may accept these alternative documents, but it’s essential to:

  1. Check Amazon’s specific requirements for the product category

  2. Ensure the documents demonstrate compliance with relevant EU regulations

  3. Submit clear, concise, and easily verifiable documentation

It’s recommended to consult with Amazon Seller Support or a compliance expert to confirm the acceptable documents and ensure a smooth submission process.

2 Likes
4

Thanks for the reply. Amazon support is the last place to look for consultation. They don’t know what they’re talking about, only directing to links and saying the team will have a look. The actual person you speak to is useless.