Hi Guys,
I had one order dated Oct. 2023, recently customer sent email stated he ordered 10 but received 2. I can’t find the delivery picture the courier company don’t keep it so long.
Otherwise by the parcel size, I can tell it’s 10 or 2.
Anything else I can do?
Many thanks
Ignore
It was an fbm order ?
FBM
So after 9 months the client claimed that he did not receive 8 units ?
Yes, @masud530 . The 1st email I ignored. Today I received the 2nd email, just repeating this story.
Ask him why he messaged you after 9 months. Why didn’t he say anything until now? This is rather confusing.
Hey @score3! Sorry to hear about the order issue. It’s tough to verify without delivery photos. Maybe you could ask the customer to send you a picture of the items they received? That might help clear things up.
If they can’t provide any proof, you could offer a partial refund or a discount on their next purchase to make things right. It’s important to stay professional and polite when dealing with customers, as it reflects on your reputation.
Going forward, it might be a good idea to keep track of delivery photos or ask your courier to provide them, so you have proof of shipment if any issues come up.