I am doing FBM as a business model in Amazon and my account was suspended under the name of fraud recently. I received an e-mail stating that I violated Amazon policies and 3rd business contract and asked for an invoice. I sent the invoice I received from Amazon.com but it was rejected. What should I do in this case? Thank you.
and I purchased the product from the FBA seller and sent it through the interim warehouse, changed the product labels with my company’s information and delivered it to the customer that way.
Hello @mus,
thank you for joining. I am sorry to hear that your Seller Account has been deactivated due to authenticity issues.
How old was your account? Newly registered seller accounts are often placed under a review and asked to provide invoices for random ASINs from their inventory without any prior warnings or customer complaints.
Suspensions due to authenticity issues, which were triggered by a bot don’t require a Plan of Action.
All you need to provide are valid unaltered invoices issued within the last 365 days showing detailed buyer and product information.
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Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
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Contact information for your supplier, including name, phone number, address, and website.
And the invoices need to include this:
— Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions (for ease of our review, you may highlight or circle the ASIN(s) under review)
– Item quantities
– Invoice date (must be issued in the last 365 days)
Once you provide this, your account will get reinstated.
Are you saying that you don’t have anything else but a receipt of purchase from another Amazon seller?
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Thank you for your response, but I provided the information requested by Amazon officials, but they are not opening my account. Can you help me with this?
Please post your deactivation notice and any communication exchanged with Amazon.
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Hello,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
“Amazon Anti-Counterfeiting Policy”:
https://sellercentral.amazon.com/gp/help/201165970
“Policies and Agreements”:
https://sellercentral.amazon.com/gp/help/521
“Amazon Services Business Solutions Agreement”:
https://sellercentral.amazon.com/gp/help/1791
How do I reactivate my account?
To reactivate your account, go to your “Account Health” and click on “Reactivate My Account” to submit necessary information.
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What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated. Any remaining FBA inventory of the items that caused “inauthentic” complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
We’re here to help
If you have questions about this policy or your account, contact us:
https://sellercentral.amazon.com/cu/contact-us
You can get help submitting your appeal in Seller Central Help:
My account was closed for the reasons you see above. Normally I had an Amazon.com invoice because I bought the product from Amazon.com, but even though I sent the invoice to Amazon officials, they do not accept my invoice. I called and they said there is no program for my invoice and that it is due to the intermediate warehouse. I really do not know what to do.
So, this is an automated bot-initiated suspension without any complaints. Happens to new sellers. How old is the account?
1 year
So how do I get past this suspension? What should I do?
How many orders have you processed? Also, what was the brand of the product where they are asking for invoices?
A total of 400 orders were received from the store, but only 1 of the product that received complaints was sold
brand:
Ped Egg