Can anyone help me or point me in the right direction?

Account Health Restricted Products
1

Hi everyone!

I have an invoice from a supplier and some of the brands can be ungated with it and some don’t. What solutions do I have?

Hello from Amazon Selling Partner Support,

We reviewed your application and determined that you are not eligible to sell this product.

We checked the information you provided, but it did not pass our review. This decision is based on many factors to help ensure a good shopping experience for our customers. We value your participation and appreciate your understanding.

If you believe our decision is incorrect, please reply to this message and provide documents that meet our minimum requirements for us to review. Do not submit a new application.

Amazon will review your application and make a final determination that will ensure the best shopping experience for our customers.

To reply to this existing application, follow these steps:

  1. Log into Seller Central.
  2. Under the “Catalog” tab, select “View Selling Applications” to access the Selling Applications dashboard.
  3. Locate the application you wish to appeal and click “case log” under the “Status” column.

Thank you for your application to sell

TEEKANNE products. We have reviewed the documentation that you provided and have determined that it does not meet our requirements for the following reasons.

– We were not able to verify the supplier information listed on the invoice you provided.

Please provide copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier’s supplier that have been issued in the last 365 days. Make sure that all supplier information is correct and up to date, and that you only source from reliable suppliers. Your supplier or supplier’s supplier should have a strong web presence that can be verified through government sources, such as a business or tax registration number.

Alternatively, they should be verifiable through other credible third-party sources, such as official brand websites or business directories.

Has this message been sent in error?

If you believe that your listings should not need approval to sell because they are not

TEEKANNE products, reply to this email within the next 5 business days. If you are unable to provide the required documentation, you should request that we close this application.

If you request to close this application, you may create a new application at a later date.

Thank you for your application to sell Dr.

Oetker products. We have reviewed the documentation that you provided and have determined that it does not meet our requirements for the following reasons.

File name:

– We are unable to accept retail receipts, online order confirmations, packing slips, sales orders, pro forma invoices, or sales quotes for approval. Provide an invoice from a manufacturer, distributor, or your supplier that shows the itemized list of goods that you bought.

Has this message been sent in error?

If you believe that your listings should not need approval to sell because they are not Dr.

Oetker products, reply to this email within the next 5 business days. If you are unable to provide the required documentation, you should request that we close this application.

If you request to close this application, you may create a new application at a later date.

To view the full list of requirements, follow these steps:

  1. Sign in to Seller Central.
  2. Under the “Catalog” tab, select “View Selling Applications” to access the Selling Applications dashboard.
  3. Locate the application that you would like to review and click “Go to application.”
2

It sounds like Amazon is selectively ungating some brands from your supplier’s invoice, while others remain restricted. This inconsistency usually happens because Amazon has very specific criteria for each brand, often influenced by the brand’s own policies and Amazon’s trust in the source. With that in mind, it’s important to approach this carefully to maximize your chances of approval.

First, make sure your invoice is as detailed and professional as possible. Amazon looks for clear, verifiable information, so ensure that every aspect of your invoice aligns with Amazon’s requirements. This means it should clearly display the supplier’s full business details, including a contact address and phone number, as well as precise descriptions of the products, quantities purchased, and the purchase date. Sometimes Amazon wants invoices from authorized distributors rather than just any supplier, so check whether your supplier is authorized to sell the brands you’re applying for, as this can impact Amazon’s decision.

Additionally, Amazon may investigate your supplier’s credibility. A strong online presence or verification through government sources can help. If your supplier is somewhat obscure, it could be causing Amazon to hesitate. You might consider gathering any supporting documentation that verifies the legitimacy of the supplier, such as screenshots of their official business information, tax details, or any accreditation that establishes their reputation.

If your invoice has been declined, you might still have an option to appeal. In this appeal, it’s helpful to include further context about the supplier’s credentials, detailing why they’re reliable, and to emphasize any safeguards you’ve put in place to ensure authentic products. Sometimes attaching additional documents that establish a clear line of supply for your inventory can make a difference.

Amazon’s ungating policies can be frustratingly rigid, and their selective acceptance can make it difficult to pinpoint exactly what’s missing.