Almost $13,000 USD is being held by Amazon. The client participated in the video verification process, but due to a language barrier, some miscommunication occurred, resulting in missing information.
The client lacks sufficient knowledge about the brands because the VA team was managing his business. He brought a translator to the video call, but the translator also has an Amazon selling account that was deactivated and wasn’t knowledgeable enough about the client’s business either.
It’s not advisable to focus solely on appealing for the funds at this stage, especially since the case has escalated to Amazon’s Disbursement Appeals team. Instead, the best course of action is to work on reinstating your account, as funds are typically released following a successful account reinstatement. If you’d like, share more details about the suspension reason, any prior appeals, or Amazon’s responses. We can evaluate your situation and provide tailored guidance.
To recover your funds, focus on reinstating your account. Email [email protected] to request a re-interview, explaining the language barrier and issues with the previous translator. Mention the steps you’ve taken, like hiring a qualified translator and gathering all necessary documents, to ensure better communication and compliance.
Prepare thoroughly for the re-interview with clear proof of your business’s legitimacy, such as invoices and brand agreements. Keep following up through Amazon’s case system, and if needed, escalate the issue to [email protected] or [email protected].
Reinstating the account is the best way to recovering your funds, so stay persistent, clear, and cooperative.
