Amazon deactivated all my accounts because some brands reported us as pararel imports, I documented the invoices that the goods were properly purchased from suppliers in the EPH area, does the supplier have a contract with distributors, I don’t know how I don’t want to accept the invoices, I need to unblock the account to get my funds, can anyone help me how can I get them if I don’t want to accept invoices?
If Amazon has deactivated your accounts due to parallel import complaints from certain brands, and you’ve documented legitimate purchase invoices from suppliers in the EPH area, your next step is to engage directly with Amazon’s Seller Performance team. Provide them with all relevant documentation and evidence to support the authenticity of your products and transactions. If the supplier has contracts with distributors, include this information as well. Emphasize your compliance with Amazon’s policies and your willingness to cooperate. While Amazon typically requires acceptance of invoices, in some cases, thorough documentation and clear communication may lead to reinstatement of your accounts and release of your funds without the need for invoice acceptance.
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We have already sent the documents, but he still requires something and does not want to accept them, another thing is that amazon should not ask for invoices because it is a commercial matter and it has no right to ask for such documents, it is a violation of any business confidentiality between the buyer and the seller, which violates the law
What do you mean by all your accounts?
Did you buy inventory from an authorized supplier?
Contact the brands who are their authorized distributors and then write the plan of actions that you won’t do it again.
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All international stores in Europe, France, Germany, Spain, Italy, etc
I don’t know if it is authorized, I only know that it is a big seller.
We wrote to the reporter, but he still ignores it.
Where did you sell and where did you buy from?
Hi there,
I understand how frustrating it can be to have your Amazon accounts deactivated due to reports of parallel imports. It sounds like you have taken the right steps by documenting the invoices from your suppliers in the EPH area. However, navigating Amazon’s policies and getting accounts reactivated can be complex, especially when it comes to verifying supplier contracts with distributors.
We at Aplus Global Ecommerce specialize in dealing with suspended seller accounts and have extensive experience in reactivating them. Our team can provide a thorough review of your documentation and assist in communicating effectively with Amazon to resolve this issue.