Hi everyone,
My account has been deactivated under a section of the Amazon Services Business Solutions Agreement. Amazon is asking for an invoice I submitted, but I just found this email instead.
Hello
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.
What happens now?
Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.
How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the
“Account Health” page in Seller Central:
https://sellercentral.amazon. com/performance/dashboard?ref=ah_em_pq
Review our past communications with you that specify the information required to appeal this decision.
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the “Account Health” page in Seller Central and we will investigate your concern:
https://sellercentral.amazon. com/performance/dashboard?ref=ah_em_pq
