In the case of the Section 3 video verification call, can two people join the call from two different locations simultaneously, and how does that work?
My second question is, after submitting the documents, do you connect with an associate immediately, or do you need to book a time slot of your choice?
Please answer if you have personal experience with this.
Amazon’s Section 3 video verification call is designed to verify the identity of the account holder, and in most cases, it is expected that only the account owner (or the primary business representative) participates in the call. It’s generally not designed for multiple participants from different locations.
However, if your Amazon account has multiple authorized users (such as business partners or co-owners), you may need to provide additional documentation to justify why both individuals need to be present. Keep in mind that Amazon usually prioritizes verifying the main account holder during the process.
After submitting the required documents, you typically need to schedule a time slot for the video call. You won’t be connected immediately to an associate after submitting the documents. Instead, Amazon provides an option to select a time that works for you from a set of available slots.
Once the time is booked, an Amazon associate will reach out at the scheduled time for the video verification. Be prepared with your documents, ID, and any other requested materials for the call.