“Your deactivation of Invoice by Amazon is now complete. Please note that your offers are no longer visible to Amazon Business customers who prefer to only purchase from Invoice by Amazon.”
I didn’t request this or do this… when I check the section it shows Amazon invoices are active. No notifications or health issues in seller central.
Yes, many sellers got that Invoice by amazon deactivated email recently even without requesting it it’s likely a system glitch.
Check Settings > Invoice by Amazon: if it still shows “Active” and no Account Health issues, your offers are fine for regular buyers.
If you didn’t request the deactivation but Seller Central still shows Amazon invoicing as active, there may be a mismatch between the email notification and the actual account status. Ask them specifically to check your Invoice by Amazon enrolment status and whether Business customers can currently see your offers. Keep the email as well in case the offers do subsequently disappear from Amazon Business.
I’d treat it as a possible Amazon system or notification issue, especially since Seller Central still shows Invoice by Amazon as active. Check your account notifications and Business settings, then contact Seller Support with the email screenshot and ask them to confirm whether your eligibility or offers were actually affected.
That sounds like it could be an automated email sent in error, especially if Invoice by Amazon is still showing as active in Seller Central and there are no Account Health notifications. I would take screenshots showing that it is active and open a case with Seller Support asking them to confirm whether Invoice by Amazon has actually been deactivated on the account. I wouldn’t try changing the setting yourself until Amazon confirms what has happened, as you don’t want to accidentally deactivate something that is currently working.