My Private Label listing was suddenly deactivated about a month ago after being active and selling successfully for a year. Since then, I’ve encountered a new issue: the entire category has now become restricted, preventing me from relisting the product. Despite reaching out multiple times to Amazon support, I’ve received little help. Their response has been that the restriction was applied automatically, and there’s nothing they can do except advise me to wait until my account “qualifies” for this category.
As the brand owner, I’m quite frustrated with this lack of resolution. Has anyone experienced a similar issue with category restrictions and support roadblocks?
Could you share your notification? If your listing was deactivated due to category restrictions, it’s likely an automatic system decision. Submit your brand and logo registration documents. You’ll need to draft a detailed plan of action, clearly stating the root cause of the issue and focusing on the facts that led to the restriction. Outline how you will prevent similar situations in the future and how your account will comply with Amazon’s policies.