Amazon Withholding Payment - since January - HELP

Amazon Pay Managing Your Amazon Pay Account
1

We recently bought a company and are having trouble wih amazon migrating the new comapny details across on the Amazon account.
There was a problem with the account regarding VAT which has now been resolved, but the account seems to be caught in a computer loop and no one knwos what’s going on.
Each email is bumped to another department…

Anyway, the bigger problem is Amazon are still holding £20+ in the account and we are unable to access this (180 days and counting now).
Under there T&Cs they can only hold money for 90 days.

Any advice out there??

Thanks

2

So do you mean that you are trying to completely change the registration details of your existing Amazon Seller Account (with feedback and selling history) into a different company?

In this case, the re-verification can be complicated and take a few months.

Could you post the e-mails, which you are getting to see, what is the problem?

The best way how to communicate with Amazon during a verification is using this e-mail address:

[email protected]