Amazon freezed my disbursements with this email. Its been 11 days and I still cant receive my payments. They say my company needs to be physically in the business address. To prove that they require utility bill like electricity or gas bill. (I also attached the files they required)
My company is in estonia and I cant provide those bills because I use my accountant address. Amazon says if I cant prove then amazon will conclude that my company is not established in EU and will start collecting and remitting VAT on my B2C sales.
Anyone experienced this suspension. How did you solve it? I need to reactivate the disbursements asap.
We have had the same but without an email so has to find the reason myself.
We’re VAT registered & they have had the detail for years. Infact they have my passport, address & business details already so this was not necessary for us, alas they don’t care
We had this though two weeks ago, send documents as requested, then they replied after 4 days saying the email didnt come from the email address registered with amazon(it did) so sent it back with screen shot to prove and now waiting for them to respond again…
How long does it take for these guys to sort it out? Whats the longest someones been waiting so i can plan my cashflow
I was charged for VAT in countries I’m not registered with. I asked this to be dealt with 6 months ago and it’s still not been done. Every week I get an email saying “we appreciate how this delay isn’t good” blah blah blah. I’ve given up responding as it’s not worth the hassle. How Amazon operates and treats it’s 3rd party sellers is similar to the Royal Mail scandal
Yes, it may cause issues as sometimes the information does not exactly match the information entered in the SC account. So, yes, I have faced and helped sellers to verify their accounts. Let me know if you need any guidance on it. Make sure to check that your document details or any utility bill have the same information as your details on the SC account. Best of luck.