Just a heads up.
Yesterday we experienced an Amazon Glitch in that orders that had been picked and dispatched with Tracking Numbers re-appeared as new orders on our system.
You may just want to check that you also have not had this problem as Amazon are only paying you once for these orders so potentially a way to lose money
Thank you for sharing the information regarding the Amazon glitch you experienced recently. It seems that orders that had already been picked and dispatched with tracking numbers reappeared as new orders in your system. This situation can potentially lead to a loss of money since Amazon may only pay you once for these orders.
If you have encountered this issue, it is advisable to take the following steps:
- Verify order status: Double-check the status of the affected orders in your Amazon seller account. Ensure that the orders have been correctly marked as fulfilled and that the tracking numbers are still associated with the respective orders.
- Contact Amazon support: Reach out to Amazon seller support to report the problem and provide them with specific details about the glitch you experienced. Include information such as the affected orders, the fact that they were already picked and dispatched, and the re-appearance as new orders. This will help Amazon investigate the issue and provide appropriate assistance.
- Keep documentation: Maintain a record of all affected orders, tracking numbers, and any communication with Amazon support regarding the glitch. Having this documentation will be valuable for reference and support in case further action is needed.
- Monitor payments and reconcile: Keep a close eye on your payment statements from Amazon to ensure that you are appropriately compensated for the fulfilled orders. Regularly reconcile your sales and payments to identify any discrepancies and report them to Amazon if necessary.
- Share information with other sellers: Consider sharing your experience with other sellers on relevant forums or communities to raise awareness and gather information from others who may have encountered a similar issue. This can help identify the scope and impact of the glitch and potentially find additional solutions or insights.
Remember that Amazon seller support is the primary point of contact for addressing platform-related issues. They have the resources and knowledge to investigate and assist you further. Be persistent in following up if necessary to ensure that the glitch is resolved and any potential financial impact is minimized.
I hope this information helps you navigate the situation caused by the Amazon glitch. If you have any further questions or need additional assistance, feel free to ask. Good luck!