Hello,
after my inventory was sent to the FBA warehouse, this morning I received an email saying RESTRICTED PRODUCTS because I am selling sunscreen with zinc oxide.
But there are 10 other sellers under the same listing, so why did I get flagged, and how do I resolve it?
Thanks!
Your product likely got flagged for compliance issues related to zinc oxide regulations. Gather the necessary documents and appeal the restriction in Seller Central.
They are asking for the natural product number, which we do not have because it is sunscreen.
Hello, this usually happens because Amazon enforces compliance at the seller level, not just the listing level, so even if other sellers are active on the same ASIN, your account can still be flagged individually. Sunscreen products containing zinc oxide are often classified as regulated or over-the-counter drug products in some marketplaces, which means Amazon may require specific documentation such as compliance certificates, safety data sheets, or regulatory approvals before allowing you to sell them.
The reason other sellers are still active is often because they have already submitted the required documents, are approved under a different compliance category, or simply have not been reviewed yet. Amazon does not flag all sellers at the same time, so being on an existing listing does not guarantee you are automatically eligible to sell.
To resolve this, go into the performance notification or listing status and check what documents Amazon is requesting. Typically, you will need to submit product compliance documents such as ingredient details, safety documentation, and possibly proof that the product meets local regulatory standards. Make sure the documents match the exact product and brand you are selling.
If you cannot provide the required documents, the only option is to remove or avoid selling that product, because Amazon will not lift the restriction without proper compliance evidence.
How difficult or easy is it to sell Korean beauty products?