An account manager has been managing my Amazon account for the past two years, and I’ve been getting excellent results from her work. I really don’t want to discontinue working with her because she has been doing a great job.
However, Amazon recently requested her documents, such as her passport and address, for verification purposes, possibly due to an issue in my Canadian marketplace. I provided all the requested documents to Amazon, and they later asked for an authorization letter as well, which I have also submitted.
But so far, I haven’t received any response from them.
Is anyone else experiencing the same issue? And is there anything else I can do in this situation?