Button gets active (yellow) for a second, but them it goes gray and displays that message:
Amazon Pay is not available for this site. Please contact this merchant for help.
Any ideas how to solve this issue?
The issue you’re experiencing where the Amazon Pay button briefly becomes active (yellow) but then turns gray with the message “Amazon Pay is not available for this site. Please contact this merchant for help” can have several possible causes. Here are some ideas to help you troubleshoot and potentially solve this issue:
- Integration settings: Ensure that you have properly integrated the Amazon Pay functionality into your site. Double-check that you have followed all the necessary steps outlined in the integration documentation provided by Amazon Pay. Verify that you have entered the correct merchant ID, access keys, and other required information.
- Account verification: Make sure that your Amazon Pay account is fully verified and in good standing. If there are any outstanding verification requirements or issues with your account, it may result in the button not being available for your site. Contact Amazon Pay support to verify the status of your account and resolve any outstanding verification issues.
- Compatibility: Check if your site’s platform or content management system (CMS) is compatible with Amazon Pay. Some platforms may have specific requirements or plugins/extensions that need to be installed and configured correctly. Verify that your platform is officially supported by Amazon Pay and that you have the latest version of any required plugins or extensions.
- Region availability: Amazon Pay may have limitations based on geographic regions. Ensure that the region or country associated with your Amazon Pay account and your site is supported by Amazon Pay. If your site is targeted to a region where Amazon Pay is not available, you may encounter this issue. Contact Amazon Pay support to confirm regional availability.
- Payment service provider configuration: If you are using a payment service provider (PSP) or payment gateway to handle transactions with Amazon Pay, check their configuration settings. Ensure that the necessary settings for integrating Amazon Pay are correctly configured within your PSP or payment gateway account. If needed, reach out to the support team of your payment service provider for assistance.
- Contact Amazon Pay support: If you have gone through the above steps and the issue persists, it’s best to reach out to Amazon Pay support directly. They can provide you with specific troubleshooting steps tailored to your account and site setup. They will have access to detailed logs and can investigate the issue further to identify and resolve any underlying problems.