We need help on what to do next!!
In September, our UK seller account was hacked and it was 2 weeks until we were aware of the hacking. An unknown hacker managed to get into our account and change the bank account details on the account. We were not notified of this by Amazon at all (even though if we change anything on the account, we get sent a notification). Fortunately the hacker also tried to apply for an Amazon lending loan in our name and the person dealing with the application noticed that the bank account had been changed just prior to the application. It was him that notified us.
Unfortunately during the time that the bank account was changed, Amazon transferred £3869 into it from our seller account! Despite being assured that this case is being investigated, we have received absolutely no communication from anyone associated with any investigation. We have not received the money back and are now at a loss of what to do next! Whenever I reopen the case, if just gets closed again and marked as answered!
Any ideas on what to do next?