I built my small business with my own hands. No team, no big money, just me working long nights, packing boxes, answering messages, and trying to build something stable for my family.
Then one day, everything was locked away. Not stolen, not lost — just locked. My life’s savings. The money I earned through years of work.
I entered a legal process to fight for it. I paid everything I could, but I’m now stuck at a wall I can’t move. Every day I wake up hoping to see progress, but it’s the same silence. Most people only see the success stories. Nobody talks about the sleepless nights, the helplessness, the feeling that everything you built can disappear in a moment.
I never thought I’d be in this place. But here I am.
Thank you for your appeal. After reviewing the information, we have decided that your seller account will remain deactivated as in accordance with Section 3 of “Amazon Services Business Solutions Agreement”. Ship any open orders to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
Why did this happen?.
We have taken this measure on your account as we believe that your account or other related accounts operated by you may have been used for deceptive, fraudulent, or illegal activity.
How do I appeal this decision?
If you have additional documents or information that you haven’t yet provided, you can submit your appeal by following the instructions on the “Account Health” page in Seller Central: https://sellercentral.amazon.com/performance/dashboard
Note: We may not respond to further emails about this issue.
To view your account performance and how well it is performing against the performance metrics and policies required to sell on Amazon, go to “Account Health”: https://sellercentral.amazon.com/performance/dashboard
You can also access this information from your mobile device by selecting “Account Health” on the home screen of the Amazon Seller app.
– On iOS:
My name is Riha and I am a member of the Amazon Disbursement Appeals Escalations team. We have received your email, and I am responding to your concern.
We’ve thoroughly reviewed your account and the information that you submitted. After careful consideration, we concluded that the actions taken on your account were correct. These actions are based on the Amazon Services Business Solutions Agreement, which serves as the agreement between Amazon and the seller, and our Funds Disbursement Eligibility Policy.
I’m really sorry this happened to you — unfortunately, this kind of situation is more common than most sellers realize, and Amazon’s communication style can make it feel both devastating and hopeless. When Amazon freezes funds and cites “Section 3” with claims of “deceptive or fraudulent activity,” it usually means their internal risk team flagged your account or a supposedly “linked” account under their fraud detection system, even when there’s no real wrongdoing.
The path forward depends on whether you’ve already exhausted normal appeals. If you’ve appealed multiple times and keep getting the same generic reply, your next step is escalation to Amazon’s Legal Department or Executive Seller Relations, attaching your full history and a factual explanation that you’re a legitimate independent seller with no related accounts or fraudulent intent.
In the UK or EU, you can also initiate mediation through the Centre for Effective Dispute Resolution (CEDR) or launch a formal small business complaint under the P2B Regulation, both of which have successfully pressured Amazon to release frozen funds.
If you’re outside those jurisdictions, filing a legal notice or letter before action citing breach of good faith under your local laws often helps get your case reviewed by Amazon’s legal compliance team.
It’s emotionally exhausting, but stay calm and factual in every communication — explain that the funds are your lawful earnings, that you’ve cooperated fully, and that continued withholding without substantiated cause is disproportionate.
Many sellers have eventually succeeded through persistence and escalation beyond standard Seller Support.