I am an FBM seller on Amazon France and recently received 3 Patent Infringement violations. My Account Health Rating has dropped to around 140, and I am concerned about the risk to my account and the funds currently held in the business.
I have never sold any units of the affected products.
I submitted the requested supporting documents through Account Health, but my appeal was rejected. Amazon is asking for one of the following: a Letter of Authorization/licensing agreement, invoices proving the products were purchased from the rights owner or an authorized distributor, or a retraction from the rights owner.
What concerns me most is that every time I submit additional information, I receive the exact same rejection response within approximately 30 seconds. I have also reorganized and reformatted the documents before resubmitting, but the response still comes almost immediately.
Has anyone experienced a similar situation on Amazon.fr?
I would especially appreciate advice on:
whether these instant rejections are likely automated,
the best way to escalate the case for manual review,
whether having zero sales on the affected ASINs makes any difference,
and what steps I should take now to protect my account and Account Health.
Any guidance from sellers who have successfully resolved a similar IP/patent complaint would be greatly appreciated.
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