Hello everyone,
I had set up two Amazon stores with two different entities, one had no products, and the second had products listed for hardly a few weeks. Whereas there were no products on the first one.
Questions:
2- How should I put my case in front of the deactivation team? Nothing wrong or illegal was done.
3- How do I get a refund from the prep center for prep fees and product costs?
For the deactivation appeal, you should keep it very factual and concise, clearly explaining that the two accounts belonged to two separate legal entities, that one account never listed or sold any products, and that there was no intent to bypass Amazon policy or operate related accounts improperly, while requesting that Amazon review the documentation already on file or allow you to submit entity registration, bank, and tax documents again to demonstrate separation.
Avoid emotional language and focus on correcting Amazon’s assumption rather than arguing fairness, as the deactivation team mainly looks for policy alignment and clean documentation.
As for the prep center, refunds depend entirely on your contract with them, so you should immediately request a detailed inventory and cost breakdown, confirm whether the goods are still held by them or already sent to Amazon, and formally ask for reimbursement of unused prep fees and unsent product costs, noting that the Amazon account issue prevents fulfillment.
If they refuse or delay, your leverage is contractual rather than Amazon-related, and a written demand or chargeback may be necessary depending on how you paid and what services were actually performed.