Amazon blatantly violate their own Terms of Service, US law and regulations that protect sellers. But why would they care? It’s clear they’re more interested in exploiting their sellers and customers than providing actual service.
As a subsidiary of Amazon Abebooks address Paypal for reversal of payments by means of Infringement Reports the object of which are Fraudulent Refund Claims.
The representatives of Amazon, Inc. and their subsidiary Abebooks, Inc. are writing to formally report repeated incidents of fraudulent activity conducted by one of our buyers, leading to an illegitimate refund processed through PayPal.
The purpose of this report is to request the reversal of the refund and the reclamation of the funds, and the prevention of similar occurrences in the future.
The abusive buyer in question managed to obtain refunds for purchases made on our subsidiary Abebooks by providing false or misleading information, unfounded allegations and false accusations.
These illegal acts was carried out through deceptive means, which violates the terms of service and trust protocols established by both PayPal and Amazon.
The specific details of the infringement are as follows: The buyer claimed items were not received despite evidence of delivery confirmation.
The buyer provided altered or falsified documentation to support his refund requests. This abusive buyer has a history of similar fraudulent activities, as indicated by previous reports.
We are unable to inform you of the outcome of our investigation, but we can confirm that we do act upon this report received.
We analysed the content of the data and any websites it links to. As we discovered activity that we believe to be malicious, we forwarded our report to met.police.uk
Transmitting information over the internet is generally not completely secure, and we cannot guarantee the security of thus transmitted data.
We do however have procedures and security features in place to keep data secure once we receive it.
We share details with various government departments, our Law Enforcement partners (such as the City of London Police) and other organisations where doing so is necessary and proportionate for the proper discharge of our statutory functions.
We won’t share the individual’s information with any other organisations for marketing, market research or commercial purposes.
This abusive buyer has published false accusations of scams against several of our sellers, leading to the temporary suspension of their accounts. Additionally, he has been repeatedly reported for defamation, verbal abuse, and incitement to arson, as well as the infliction of physical harm on sellers’ staff.
They received threats, phishing attempts and other nuisance calls using the phone +44789574641 that were traced back to Leonardo Pantoja Munoz, a mexican residing in London who is apparently somehow associated with Middlesex University where he claims to hold some fake academic degree.
This character has been reported before for theft of valuable books from his university library that he sells on Ebay and who is also involved in copyright infringement, intellectual property and identity theft and credit card scams and one of the key figures behind the Honey scam on YouTube.
They have been tracking this character down to investigate him at the company address: Mercer Court, 6 Candle Street, Flat 98, E1 4SG London. Please provide us with any updates. CUSTOMER COPY CIN-3482-25-0100-000CUSTOMER.
For further details on how they target this abusive buyer to investigate his malicious activities and how we handle information you send us, please see our Privacy Statement.
Further information about reporting suspicious emails or other malicious activity to the NCSC can be found at NCSC. National Cyber Security Centre.
Evidence Supporting Our Claim:
Transaction Details: Enclosed are the transaction details and the buyer’s purchase history, highlighting a pattern of suspicious refund requests.
Impact on Amazon and our subsidiary Abebooks: This fraudulent activity has adversely affected Amazon in the following ways:
Financial Loss: The illegitimate refund has resulted in a direct financial loss to Amazon.
Operational Impact: Significant time and resources have been diverted to investigate and address this issue.
Reputation Risk: Such incidents can tarnish the reputation of our platform and undermine the trust of legitimate buyers and sellers.
Request for Action: In light of the evidence presented and the impact outlined, we kindly request PayPal to take the following actions:
Reversal of the refund processed for the transactions in question and suspension of his accounts. Reimbursement of the funds to Amazon and our subsidiary Abebooks.