A customer returned a damaged item, and Amazon has now moved it to unfulfilled inventory. To make matters worse, I’m being charged a removal fee as well.
As an FBA seller, I requested a reimbursement since it doesn’t seem fair, but this is the response I received from seller support.
I would appreciate any guidance.
Customer damaged is not reimburseable. Search FBA Reimbursement Policy in Seller Central. Return it, inspect it, and if sellable send it back.
I remember when I first learned about this—it was mind-blowing. I thought I was missing something or getting pranked. But nope, it’s real, and it still amazes me. Amazon has it down to a science: they accept returns on your behalf, even against their own policies, refund the customer, keep their fees, and leave you holding the bag.
