Hello everyone,
I hope you’re doing well. Today we will discuss what to do when you receive an IP complaint from Amazon.
- Review the complaint. Carefully read the notice from Amazon; it explains why the complaint was filed and which product listing is affected.
- Assess its validity. Verify whether the complaint is legitimate by confirming whether you are selling the brand’s genuine product.
- Contact the complainant. Politely reach out to the brand that filed the complaint, request additional information, and try to resolve the issue amicably.
- Remove the listing, if the complaint is valid. Delete the product listing from your Amazon store immediately to show Amazon you take the matter seriously.
- Submit a response, if you believe the complaint is invalid. File a counter‑notice with Amazon, providing all relevant data or documentation to support your case.
- Monitor your account. Keep an eye on your Account Health dashboard to ensure no further issues arise.
- Prevent future complaints. Always vet a product before listing it to confirm that it won’t trigger an IP complaint.
Regards