My account was deactivated because of selling stolen goods which is not true. I have sent appeals, invoices, bank statements to prove those inventories were purchased from my supplier but Amazon rejected it. I was told that I have to complete identity verification over a video call but I still didn’t get an appointment for 3 months now. I’m stuck, please help.
Revise your Plan of Action to address Amazon’s concerns comprehensively. Explain the root causes of the issue, steps you’ve taken to prevent a recurrence, and how you plan to maintain compliance with Amazon’s policies. And at the end give them the option that you are available for the video identification process also.
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Hello @Kirsche,
thank you for posting into our forum. I am sorry to hear that your Seller Account has been deactivated due to alleged sale of stolen goods.
Could you please post here the original deactivation notice along with a brief explanation what happened and how did you obtain the goods or any other important details?
Also, it would be helpful if you shared any appeals.
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This is the original deactivation notice. I stated in the appeal who’s the supplier and their complete information, provided invoices that covers all inventories sold in the past 365 days, attached bank statement as proof of payment transactions. Since Amazon claims that the supplier is not verifiable, I stated in the appeal that we have cut ties with the supplier and that we vetted a new one, provided a new invoice from a different supplier which is an authorized and verifiable one. I outlined preventative measures that will avoid the same issue in the future but everything didn’t work because Amazon still rejected it.
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Thank you for sharing this @Kirsche.
They are saying that you sold stolen goods, which is a very rare and unusual thing to be suspended for.
I can definitely help you. But firstly, I would suggest you to request a callback from Account Health Team and ask them for clarification how did they determine the goods to be stolen and what do you need to do in order to get reinstated.
Also, what kind of items these were which you sold? Do you have any recent plans of action?
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