My seller account was suspended under the reason of “Product Detail Page / Catalog Accuracy” violations. The problem is that Amazon has never provided me with any ASINs, examples, or evidence of what they believe I did wrong.
For more than a month, I have submitted appeals, attached contracts, technical confirmations, and even comparative screenshots proving that we only attach offers to existing ASINs. Despite this, every time I submit through Account Health, I immediately receive the same generic rejection.
When I try emailing Amazon directly, the replies simply say: “We do not handle appeals by email, please act through Account Health.” Honestly, it feels like those emails are not even reviewed by a real person.
I know some sellers managed to get their cases manually reviewed through persistence, and their accounts were reinstated. In my case, nothing has moved forward, and I am stuck in a loop of template responses.
Has anyone experienced the same situation? Is there any way to escalate this for a real manual review?
I am seriously out of options and don’t know what else to do. Any advice or shared experience would be greatly appreciated.
Yes, many sellers have gone through the same frustrating loop where Amazon suspends an account for “Product Detail Page / Catalog Accuracy” but never provides the actual ASINs or examples, and the appeal system just keeps returning template rejections.
Unfortunately, this usually happens when Amazon’s internal algorithm flags repeated edits or mismatches between your listing data and the catalog, and your appeals don’t reach a human until you escalate it.
The best next step is to send a short, clear escalation email to [email protected] (or the regional performance team for your marketplace) with your account details, a summary of all attempts made, and a request for manual review by a senior investigator.
You can also try contacting executive seller relations via [email protected] or opening a call with Account Health Support and asking them to “escalate to the Catalog Integrity team for manual investigation.” Keep your tone factual and avoid re-sending long appeals—focus on proving compliance, showing you only listed against existing ASINs, and asking specifically for a “manual human review.”
Several sellers report reinstatement after three to four escalations through these channels, so persistence and concise documentation make a big difference.
hank you for taking the time to share this advice.
We’ve actually already tried contacting the performance-appeals addresses many times — every single time we received an instant automated reply stating, “this is not the correct channel, please submit through Seller Central.”
Our marketplace is Amazon Mexico, and for the past three months we’ve been stuck in the same loop. We’ve submitted multiple appeals, provided every single document requested, and even followed all instructions from Account Health, yet every response is either automated or a generic template.
In our case, the issue is not about missing documents — it’s about the fact that no ASIN has ever been provided for us to verify or defend. We have repeatedly asked for a manual review of the account itself, not of our submissions, but each case is handled by a different rep giving unrelated answers.
At this point, we only want our case to be forwarded to the appropriate internal investigation or catalog integrity team for manual inspection, exactly as you described.
Since our issue is with the Mexico marketplace, do you happen to know the correct regional contact or escalation email (equivalent to [email protected] but for Mexico)?
Any insight or guidance from your experience would be greatly appreciated.
That makes perfect sense, and it’s unfortunately common for Amazon Mexico to keep sellers trapped in that automated loop with no human review.
For the Mexico marketplace, the best escalation path is to email your case to [email protected] — that’s the equivalent of performance-appeals but specific to Amazon Mexico. You can also copy [email protected] and [email protected] , as those addresses route to regional compliance and policy enforcement teams who sometimes review stuck cases.
In your email, reference your ongoing appeal case IDs, explain that no ASINs were ever provided, and explicitly request “manual review by the Catalog Integrity team” rather than another automated assessment.
If that still fails, you can also escalate to [email protected] , which reaches the executive seller relations office in Mexico and has the authority to initiate internal investigation requests. When writing, keep your message concise and professional, highlighting that your case has been pending for three months without clarity and that you have fully complied with all document requests.
This combination of regional and executive escalation often triggers the manual review that standard Account Health support can’t initiate.
Thank you so much for the valuable information. We truly appreciate it.
We’ll definitely send an email to the addresses you mentioned. However, we do have one question — and we’d be extremely grateful if you could share your insight or experience on this.
We actually had a similar issue in the past with another account that was later reinstated. The account is now active again, but we’re honestly quite hesitant to start listing or selling products because we’re afraid of facing the same issue again. This is our European account, which covers all EU marketplaces.
We usually upload products in bulk, but after what happened, we’re very cautious. From your experience, have you seen sellers who went through a similar situation, got reinstated, and then resumed selling successfully without further issues?
Your advice would mean a lot to us — thank you again for your time and guidance.
Thank you so much for the valuable information. We truly appreciate it.
We’ll definitely send an email to the addresses you mentioned. However, we do have one question — and we’d be extremely grateful if you could share your insight or experience on this.
We actually had a similar issue in the past with another account that was later reinstated. The account is now active again, but we’re honestly quite hesitant to start listing or selling products because we’re afraid of facing the same issue again. This is our European account, which covers all EU marketplaces.
We usually upload products in bulk, but after what happened, we’re very cautious. From your experience, have you seen sellers who went through a similar situation, got reinstated, and then resumed selling successfully without further issues?
Your advice would mean a lot to us — thank you again for your time and guidance.
Thank you for your reply. My Account Health page is completely clean — no active violations, no warnings, and no previous performance notifications related to “Catalog Accuracy.”
The suspension notice I received did not include any ASINs, and during the entire three-month process of communication through cases, Amazon never provided a single product reference.
I’ve already seen this exact situation before — one of my European accounts (a different legal entity) was suspended for the same reason, and after a manual review by the Catalog Integrity Team, it was reopened with an apology confirming that the enforcement was made in error.
That’s why I strongly believe this is a technical or algorithmic error on Amazon’s side, not a genuine policy violation.
However, I’m now concerned about the long-term stability of accounts that were reinstated after this type of suspension.
Has anyone here experienced a similar “Catalog Accuracy” suspension that was later reversed — and then had the account suspended again later?
What preventive measures or listing checks would you recommend after reinstatement, given that no ASINs or root causes were ever shared?
I’d really appreciate input from anyone with firsthand experience dealing with this specific kind of suspension. It’s been over three months of confusion and repetitive case responses, so any insight from those who’ve been through it would be incredibly valuable.
Has anyone experienced the same situation?
Has anyone here experienced a similar “Catalog Accuracy” suspension that was later reversed — and then had the account suspended again later?