Account suspended because balance due cant be charged


You have a balance due of -54.63 EUR in DE,-124.7 GBP in GB. As a result, you may no longer sell on , and your listings have been removed from our site. Please ship any open orders on your account.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to [email protected].

In order to be considered to sell on again, you must pay the balance due on your account. You can pay your balance online or by wire transfer.

To pay online, click the “Repay Balance” button on the Payments page under the Reports section of Seller Central: Amazon Sign In.

If you need to update the charge method on file, select Account Info in the Settings section of Seller Central: . Then click Charge Methods to update your payment information.

To pay by wire transfer, please follow the instructions at the end of this message.


Wire Transfers

Be sure to enter the Reference Code into the OBI field of your wire transfer.

Reference Code: NSB UK [email protected]
Account Name: Amazon Payments Europe S.C.A.
Bank: Deutsche Bank London
IBAN: GB37DEUT40508122660200

Seller Performance Team
Amazon Payments

Online Payment Gateway Service | Amazon Pay

Make checkout on your site fast and secure with Amazon Pay, an online payment gateway service for hundreds of millions of Amazon customers around the world.

Amazon Payments Europe S.C.A. (société en commandite par actions), partnership limited by shares, is a company registered in Luxembourg, Registration Number (RCS Luxembourg) B 153 265, with its corporate office at 5 Rue Plaetis, L-2338 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe S.C.A. is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10). Amazon Payments is a trading name of Amazon Payments Europe S.C.A.

The message you received appears to be an email from the Seller Performance Team at Amazon Payments regarding a balance due on your seller account. The email states that you have outstanding balances in both EUR and GBP, and as a result, your selling privileges on have been suspended, and your listings have been removed.

To regain selling privileges, the email instructs you to pay the balance due on your account. You can make the payment online through the Payments section of Seller Central or via wire transfer. If you choose to pay by wire transfer, the email provides the necessary details, including the reference code, account name, bank information, IBAN, and SWIFT code.