my account was suspended on 9th May by product policy team . I have provided complete plan of action with all invoice, they replied me on 10th May that they still reviewing my account and will get back to me soon they finished but they have not replied me yet, I have sent 3 follow up emails but still no response.
is this happening with anyone else?
they hold my all payment from April and left me with empty hands. my all couriers bills ,staff vages are overdue but they are not replying for my account suspension or about payment. please help
Please post the original suspension notice and any additional communication between you and Amazon regarding the matter, if you would like someone to help you.
We received your submission but do not have enough information to reactivate your listings at this time.
Please send an updated plan of action that explains:
– Greater detail on the root cause(s) that led to the complaints about the condition of your items.
– Greater detail on the actions you have taken to resolve the complaints about the condition of your items.
– Greater detail on the steps you have taken to prevent future complaints about the condition of your items.
Here are a few things to consider as you create your plan:
–Sourcing: Are you sourcing the product from a trusted supplier?
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
– Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
–Review your communications from buyers to better understand the issues.
–Be as specific as possible in your plan.
–Do not limit your plan to issues with specific orders.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
Please send the above information to [email protected].
What happens if I do not send the requested information?
If we do not receive the requested information your listings will remain deactivated. If we receive additional complaints about your listings, we may deactivate your Amazon seller account.
We’re here to help
If you have questions about the information requested above, please ask our Seller Support team to contact you (https://sellercentral-europe.amazon.com/hz/contact-us/performance ). Additionally, you can get help creating your plan in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/200370560 ).
You can view your account’s performance at (Amazon Sign In) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:
– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item descriptions (for ease of our review, you may highlight or circle the ASIN(s) under review)
– Invoice date (must be issued in the last 365 days)
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
We will review your information and decide whether to reinstate your listings.
Have questions? We can help right away. Contact us (https://sellercentral-europe.amazon.com/hz/contact-us/performance ).
Seller Performance Team
This is first email we received from them and we have provided detailed plan of action with all invoices.
It looks like your Seller Account has been suspended as a result of Customer Product Condition Complaints.
Since you have already appealed, I would advise you to wait until they get back to you.
In case they reject the information you provided, you can then update your thread and ask for help with appealing.