Account score went from 200 to 196 due to customer complaint

Account Health Product Authenticity
1

Hi there I need help please and thanks!

A week ago a customer questioned authenticity of a Nike shorts she purchased…I bought in store at Burlington I don’t have an invoice, I only have an email receipt and Amazon is not accepting it … my account health went from 200 to 196

…any advice is appreciated…

3

Thank you, I did reach out to the customer immediately but received no response. I will just refund and move on.

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