Dear,
Would anyone be willing to help me with an action plan template to activate an account that was deactivated because it was related to another account. Thanks in advance.
Hello @suzett,
thank you for posting into our forum. I am sorry to hear that your Seller Account has been deactivated due to alleged relation to another store which is currently suspended.
There are no means how to have this lifted using a Plan of Action, you will need to find the related store and fix it before proceeding to appealing your current suspension.
When your account gets suspended due to being related to another seller account which may not be used to sell on the site, it means that Amazon detected that it shares some information with another storefront, which is currently suspended.
It could be anything - e-mail address, phone number, bank account, credit card, inventory, SKU patterns, IP address usage patterns…
The link could have been created without your knowledge - maybe an employee logged into your account using his own computer or device, which was also used to access another account. Or someone else’s credit card was entered only to pay for an order in the buyer side of your account.
In order to appeal a suspension like this, you will firstly need to find the exact cause of the link.
Whatever you decide to do, don’t open a new Seller Account to circumvent the suspension, otherwise you will kill your last chance of being able to get reinstated.
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Of course, I can help you create an action plan template to reactivate a deactivated account related to another account
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