I think my account has been locked or deactivated somehow. I can not get into my account to make a case log or request a call. Amazon.com support number is no help because they said they cant do seller support.
This started about a month ago, when I tried to sign in to check an FBA shipment I had sent. I got the message: “Not Authorized, You do not have access to merchant #… Please pick a different merchant or marketplace.” The top of the page shows my seller ID correctly
I have tried changing my password a few times, and the link to do so goes to my correct email. Then when I sign in with the new password, I get the message: “Not Authorized.
We don’t have a seller account associated with that email address.”
My profile page is still up on Amazon, but when you click to see items Im offering, it loads to a blank page with “No results for . Try checking your spelling or use more general terms.”
The regular amazon.com support did send this link for me to contact support without signing in (have to use incognito to so it). But it only gives the option to send a reply via email within 24 hours. I have sent the info several times & received only 1 reply after about 3 weeks. The message asked about 20 Suspicious activity questions, like:
"- Has the seller received any SMS or email asking them to verify their Amazon account? If yes, did they enter their Seller Central credentials through a link?
- Has the seller provided any personal information such as photos of personal ID’s, bank account statements or Amazon’s bank account through email or other channels outside of Seller Central?"
I replied to all the questions with “no”
The email bounced back because it said the email does not take incoming messages! I can NOT get into my seller account in any way to reply to case log and answer the Suspicious activity questions… So a couple days later I get email message "
““Because we haven’t received a response from you, we assume that your issue is resolved. We have now closed this case.
If the issue is not resolved, you can reopen this case and provide the requested information.””
Again, there is no way for me to log in and reopen the case to provide the information.
My account is in perfect health, with no violations of any sort. I have had this account since 2016 with all the same info, tax id, business licence, address, phone and email. Nothing has changed at all.
Any ideas? Is there a direct email to someone that might be able to help?