Account Health

Account Health Restricted Products
1

I have two violations, they have not affected my health rating but would like some guidance on how to best deal with it.

First one: Product condition complaint, may have miss labeled this one, giving the customer the benefit of doubt.

Second one: Restricted product policy violations

Message from AMZ: The sale of products containing the ingredient butylphenyl methylpropional (Lilial) is not permitted on Amazon from 1 March 2022 on as it has been classified as a reprotoxic substance.

I have sold out on the second item, but this I imagine if I had went deep, would be in deep waters, data on product looked good and I purchased, didn’t even think about looking for ingredients that are prohibited by AMZ.

I replied to the second one, was very vague and mentioned stock has run out and I won’t sell it again.

AMZ replied back and said the following:

Your explanation should include the following information:

– How the removed listings have not violated our policies.

– Evidence that shows that the removed listings have complied with our policies.

2

I usually ignore the issue if it has no account health impact and I can still sell it unless I know I can get it removed without contacting a case worker. I don’t trust that the worker will make the right decision and remove the issue instead of flat out denying it and possibly restricting my listing.

2 Likes
3

For the 2nd one (restricted product policy violations) you cant do anything apart of closing and deleting the listing … (assuming you dont have the option to acknoledge the violation)

2 Likes
4

I do have the option to acknowledge it. But they didn’t seem to accept my answer when i replied to it by confirming i will remove the listing and not list it again.

1 Like
5

If you have, then this is the easiest solution.