Announcement reposted from Amazon Japan:
We have heard that you want greater visibility into your account health and risk of deactivation. We recently launched the AHR, which indicates your risk of account deactivation. On April 24, we are taking this one step further with the launch of Account Health Assurance, a new service to sellers with a strong track record of managing their account health designed to provide greater peace of mind when you address violations that would otherwise result in account deactivation.
Account Health Assurance is a new service for sellers who consistently achieve a high Account Health Rating (AHR). With Account Health Assurance, we will not deactivate your selling account as long as you work with us and resolve any issues.
Account Health Assurance is a service for sellers with a professional selling plan, now available worldwide, who maintain an AHR score of 250 or higher for at least 6 months (with no more than 10 days where their AHR dropped below 250) and have a valid emergency contact number on file.
When you encounter an issue that would otherwise result in account deactivation in a store in which you are enrolled, an account health specialist will proactively reach out and explain step-by-step what the issue is and how to address it. As long as our team can reach you within 72 hours and you work with us and address the account issues, your selling account will not be deactivated. By knowing that your account health is safe, you can spend more time focused on growing your business.
If you are eligible for Account Health Assurance, you’ll be enrolled automatically and will receive an email notification on April 24. There’s no charge for Account Health Assurance.
To learn more, go to Account Health Assurance.