My Amazon France account has been blocked for more than 3 months due to a presumed link with another seller (my wife). But our businesses are completely separate. we have different companies, different bank accounts, different contact details. The only thing we share is that we work in the same field.
My company is officially registered in the United Arab Emirates, and this account is strictly for my French marketplace activity.
I already provided a notarized affidavit at my own expense to confirm my independence, but I was told this was not enough.
Since my company is based outside the EU/UK, I also have no access to Amazon’s mediation process, leaving me without any real solution.
I want to be very clear: I have no control or involvement in my wife’s account. Her business is totally independent from mine. My own activity is legal, compliant, and I have already taken all corrective steps using only my own devices, my own internet, and I even provided proof of separate residences.
Despite all of this, my account remains unfairly blocked. My activity has been stopped for over 3 months, even though I have acted in complete good faith and followed every request made by the Account Health team.
I have asked for help everywhere, but I honestly don’t know what else I can do. If you have any advice or guidance for me, I would be truly grateful.
thank you for joining here. You are saying that your business is registered in the United Arab Emirates, but where are you personally based? What is the reason behind you registering the business in the UAE (tax-free country)?
Regarding the linked accounts issue, Amazon will suspend all related accounts within the same household. Amazon will always suspend a brother’s, wife’s, father’s account etc. Also, they are not stupid. They can tell who was the person that operated the accounts.
It would be a very big rarity if different people within the same household all independently sold on Amazon, in the same field but without interacting or co-operating the accounts.
From what I have seen before, people will open accounts using their month’s, aunt’s, grandmother’s, wife’s ID and then treat them as separate accounts.
If there was any connection, then the accounts get linked.
If I were you, I would firstly focus on fixing the account registered to your wife.
Also, you don’t need mediation. You can take a legal action in Luxembourg, even though the business is registered in the UAE.
Thank you for your response and for your time and investment in this forum.
My company is registered in the UAE because I live here.
Regarding Amazon suspending accounts from the same household, it seems unreasonable that this should automatically happen. My wife and I discuss business matters, of course, just like any couple talks about their work in the evening! But this doesn’t prove that either of us interferes in the other’s business.
To avoid any issues, from the very beginning we set up completely separate companies, bank accounts, and products …
For the rest, I would appreciate your advice on the best way to handle this situation and possibly reactivate my account.
This is a tough spot and unfortunately not uncommon, as Amazon’s linking system is very strict and often flags accounts even when businesses are legitimately separate.
Once Amazon has decided there’s a “related account,” normal appeals with documents often go nowhere unless you can get escalated to a higher-level team. Since you’ve already provided an affidavit and proof of separate companies, addresses, and finances, the next step is to keep your appeals concise and focused, restating only the key facts (different legal entities, different financials, different locations, no shared resources) and requesting a manual review by the Executive Seller Relations team.
If normal support won’t escalate, you can try emailing [email protected] and also escalate through [email protected] (executive escalations often get routed to a specialist team who can look deeper).
Since you’re outside the EU and can’t use mediation, your last resort would be legal action in France or Luxembourg (depending on which entity your selling agreement is with), but that’s obviously costly. In practice, sellers in similar situations have only gotten reinstated after repeated, very consistent appeals plus escalations through executive channels, so persistence and keeping your explanation crystal clear and factual is usually the only path forward.
They always block accounts within the same households. This is because the other household members would obviously have full access to operate any other account, sell the same products, if they could just use a mother’s, father’s, brother’s or wife’s account.
What happened to the other account? Could you share the deactivation notice?