Received an email from Seller performance regarding deactivation of accounts on the following market places ( Spain Germany Uk and France ) Need help in re-instatement of the accounts Please suggest… Hello, Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account. We found that your account is related to an account that may not be used to sell on our site. As a result, you may no longer sell on Amazon.co.uk. How do I reactivate my account? In order to reactivate this Selling account, please follow the below steps: 1. You must first reactivate any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account. 2. You can also appeal enforcements by signing into your primary Seller Central account and accessing your Performance Notifications for each region in which you operate an account. Submit an appeal for all accounts, except the account that is deactivated for a related account, by clicking the appeal button in the notification received for each account. 3. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, by using this link: Amazon Sign In. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation. What if I don’t own the separate account(s)? If you believe you do not own the separate account(s), please follow the below steps: 1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this Amazon Sign In and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc. 2. If you have never owned a separate account and believe this de-activation was in error, please submit an appeal following this Amazon Sign In and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future. What happens if I do not send the requested information? If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting [email protected]. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account. Regards, Seller Performance Team
Hello,
I understand that you have received a deactivation email from Amazon Seller Performance regarding the suspension of your accounts in multiple marketplaces (Spain, Germany, UK, and France). The email states that your listings have been disabled and funds will be held in your account while the issue is being addressed. To reinstate your accounts, Amazon has provided specific steps and instructions. Let’s go through the process outlined in the email:
- Reactivating enforced accounts:
- If you have any other accounts that have been enforced for policy violations, you need to reactivate them first. Submit an appeal for each enforcement by following the instructions provided in the communication you received for each account. Ensure that you complete this step before proceeding to the next.
- Appealing enforcements:
- Sign in to your primary Seller Central account and access your Performance Notifications for each region where you operate an account. Click on the appeal button in the notification received for each account (except the one that is deactivated for a related account) to submit an appeal.
- Submitting an appeal for the current account:
- Once you have successfully reactivated the enforced accounts, you can submit an appeal to reactivate the currently deactivated account. Use the provided link to sign in to Amazon and submit the appeal. In the appeal, provide the name of the account that was reactivated and the date of reactivation.
If you don’t own the separate account(s) mentioned in the email, follow these steps:
- If you previously owned the account or were a rights owner but no longer own it or have any account rights, submit an appeal and provide supporting documentation to demonstrate that you no longer own the account or have any relationship with it. Examples of supporting documentation include sales deeds, purchase agreements, business transfer agreements, contract terminations, etc.
- If you have never owned a separate account and believe the deactivation was in error, submit an appeal and confirm that the account does not belong to you. Amazon will evaluate the claim, and if it cannot be substantiated, your account will not be reinstated.
It is important to follow the instructions provided in the email and submit a valid appeal within the given timeframe. Failure to do so may result in the withholding of funds in your account after the specified 90-day period.
If you require further clarification or assistance throughout the reinstatement process, I recommend contacting Amazon Seller Support directly. They will be able to provide you with specific guidance tailored to your situation.
Best of luck with the reinstatement of your accounts, and I hope you can resolve the issue successfully.
You have to explain reason for connection of both accounts and plan of action for the same in appeal.