I am sorry to hear that!
I would recommend you to request a callback from the Account Health Team, try to get someone who is fluent in English. There are many helpful reps.
You should have provided your home address - not a P.O. box. Why would you use a P.O. Box in your Seller Account? It doesnât appear trustworthy.
@Kika sorry for the late reply I have been sick for a while. I made the callback and they said I can dispute but did not tell me how, do you have any idea how I can dispute??
Unfortunately, Amazon requires the proof of your home address to verify your identity. Update your account with your home address and provide them some proof, such as a bank statement.
@Lona Hi there! I noticed youâve been through Amazonâs seller verification process. Aside from the basic details like name, could you share what specific questions or information requests they asked during the process? Weâre preparing for our own verification and would appreciate any insights or tips you might have!
Thanks so much for your time.