Director is a dual national living in the UK, are there any other directors?
yes 1 other director but not PSC, both British Passport holders.
1 more thing, 1 other unrelated company is registered at the same address, its a medical service company. can this make a difference? director is same for this company
Sellers in similar situations have reported that once these automated systems are triggered, the review can legitimately take several weeks, often 7 to 14 business days and in some cases up to three or four weeks, especially if VAT or compliance teams are involved rather than standard Seller Support, and repeated document requests or minor discrepancies can easily extend the timeline.
One key point others have mentioned is that even if all documents have already been submitted, repeatedly replacing or re-uploading them can actually reset the internal review clock, so it is usually better to wait unless Amazon explicitly asks for new or additional documents. If there is no progress after around three weeks, the most effective escalation reported is replying directly to the original performance or compliance notification thread requesting a status update, or contacting the compliance email referenced in the notification with the same case ID, rather than opening new generic cases that often go nowhere.
It is also worth double-checking that all documents match Seller Central details exactly, including name formatting, addresses, and legal entity information, because small inconsistencies between ID, bank statements, company records, and Seller Central are one of the most common reasons KYC reviews fail or stall. While the situation is understandably stressful, patient follow-up through the original notification channel tends to work better than constant new submissions, and if you have access to an account manager or similar internal contact, that can sometimes help push the review forward.
i received this notification on the 14th January and then provided with all docs that were asked.
then on 20th january \I got the following notification asking the following which i already did on 30 december
now my upload portal is open (on 14th jan ) and says the following
we have also address clarification letter signed, with evidence that the 2 companies registered on our address are independent, we provided bank statements of each, invoices of each, company docs of each and a signed letter declaring that there is no connection!
the latest notification from amazon on 27th jan after the call was the following:
what can be done further to activate my account, am I missing something then please let me know
Thanks
Who owns the other company? Are you using a virtual address provider?
Have you received any recent response? These are just messages confirming that you spoke to Account Health Support and your submissions may be under a review.
This is a real residential address, there are two companies registered here, One is on amazon other one is a Medical services company, the psc of both the companies are different.
the latest notification after the call was the following:
The case is still under review, which means that you should wait.
This is very bad. Do you have other accounts?
no , the above was uk resident account doing WS.
should I appeal this decision or got to Financial Ombudsman Office?
secondly
how can I create an account as a non resident for the same purpose?
@umais09 Just like they say, you need to wait. Verifications sometimes take months. They will get back to you.
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need some guidance!!
1.How can get my information edited as I think minor punctuation mistakes?
2. Or is the given information correct?
on the other hand my USA marketplace is verified and I notice that there are no mistakes there,
how to unblock this ? Or I dont need to do anything!!
@Kika got the business verification green tick but the account is still deactivated, attaching the SS for you
the last notification is conflicting to their previous messages, now
when i click nov 5 vioolation it takes me to business information page which says information page which is now green and verified and all the information in it is correct
when i click on jan 13 violation , it takes me to SUBMIT NEW INFORMATION BUTTON
how to resolve this violation, the jan 13 notifications says that multiple companies are registered at this address, we know that both are ours and one is on amazon and 2nd one is a medical services company which has nothing to do with amazon, the jan 13 notifications also says
’ To reactivate your account, please provide the following information:
- Documentation that proves that your business genuinely operates from this address.
- Evidence that differentiates your business from others registered at this address.
how can I provide that ? i already provided vat submissions, utillity bill, bank statments, company docs, vat certificate, invoices from suppliers, and the confirmation of the operating address
Hello @umais09, congrats, I am so happy for you that your account has been finally verified.
What were the requests or violations that you received on the two dates mentioned?
I think that all you need to do is provide a short explanation. But I would advise you to repeatedly request a callback from Account Health Team and confirm through them what it is that you need to submit.
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Kika on 5 nov violation button takes me to BUSINESS IDENTITY INFORMATION (which is now verified and GREEN tick)
the 13 jan violation button takes me to this page
when i click submit new information it gives me two options
2nd options takes me here
and the 1st option asks for last three vat submissions, bank statements and utility bill, (already provided long ago)
i am worried about 2nd option as it says the following:
To reactivate your account, please provide the following information:
- Documentation that proves that your business genuinely operates from this address.
- Evidence that differentiates your business from others registered at this address.
what further can be given as evidence to differentiate OUR two businesses registered on this address as one is AMAZON business and the other company is medical services company, both ours
thanks a lot @Kika
Are you physically located at the address? There is a known list of businesses that provide virtual offices, utility bills etc. What are the other businesses at the address?
Are you saying that there are other Amazon sellers based at the same address?
It sounds like multiple other sellers were based at the same address, and those sellers were later deactivated.
yes we are phhysicall located at this address. I see only 2 companies at this address and both are ours but ONLY ONE is doing business on amazon, second is totally un related and has no business with retail trade or ecommerce.
I also searched the history of dissolved companies on this address and there are none.
we have all the related docs like business utility bill, bank statements, council tax bill, water bill, vat returns, invoices, fba labels
HOW TO EXPLAIN THIS SITUATION TO AMAZON?