Director is a dual national living in the UK, are there any other directors?
yes 1 other director but not PSC, both British Passport holders.
1 more thing, 1 other unrelated company is registered at the same address, its a medical service company. can this make a difference? director is same for this company
Sellers in similar situations have reported that once these automated systems are triggered, the review can legitimately take several weeks, often 7 to 14 business days and in some cases up to three or four weeks, especially if VAT or compliance teams are involved rather than standard Seller Support, and repeated document requests or minor discrepancies can easily extend the timeline.
One key point others have mentioned is that even if all documents have already been submitted, repeatedly replacing or re-uploading them can actually reset the internal review clock, so it is usually better to wait unless Amazon explicitly asks for new or additional documents. If there is no progress after around three weeks, the most effective escalation reported is replying directly to the original performance or compliance notification thread requesting a status update, or contacting the compliance email referenced in the notification with the same case ID, rather than opening new generic cases that often go nowhere.
It is also worth double-checking that all documents match Seller Central details exactly, including name formatting, addresses, and legal entity information, because small inconsistencies between ID, bank statements, company records, and Seller Central are one of the most common reasons KYC reviews fail or stall. While the situation is understandably stressful, patient follow-up through the original notification channel tends to work better than constant new submissions, and if you have access to an account manager or similar internal contact, that can sometimes help push the review forward.
i received this notification on the 14th January and then provided with all docs that were asked.
then on 20th january \I got the following notification asking the following which i already did on 30 december
now my upload portal is open (on 14th jan ) and says the following
we have also address clarification letter signed, with evidence that the 2 companies registered on our address are independent, we provided bank statements of each, invoices of each, company docs of each and a signed letter declaring that there is no connection!
the latest notification from amazon on 27th jan after the call was the following:
what can be done further to activate my account, am I missing something then please let me know
Thanks
Who owns the other company? Are you using a virtual address provider?
Have you received any recent response? These are just messages confirming that you spoke to Account Health Support and your submissions may be under a review.
This is a real residential address, there are two companies registered here, One is on amazon other one is a Medical services company, the psc of both the companies are different.
the latest notification after the call was the following:
The case is still under review, which means that you should wait.