A to Z raised and granted within delivery period

[Kika]

Okay, thanks for clarifying. Here is a thread regarding the matter:

Advice Needed: A-Z Claim Denied Despite GPS and Signature Confirmation

Hi everyone, Id really appreciate any help from you guys, I’m dealing with a challenging situation involving an A-Z claim, and I could really use some advice from anyone who has faced something similar. Situation Overview: Order 1: This order was shipped using Royal Mail 2nd Class Signed For. Unfortunately, Royal Mail failed to track the delivery or gather a signature, so when the customer claimed non-delivery, I had no choice but to issue a refund. Order 2 (A-Z Claim): This is the order curr…