Customer asked to cancel order which is already disparched. Checked 2d scan which states successfully delivered so inform unfortunately can’t cancel as order is already delivered according to tracking. No response. Next day customer raises and wins a to z claiming Inr despite order still within delivery estimate!
I know I can appeal l with delivery and at least it won’t affect my metrics but we still lose out financially. But how are ss now granting a to z’s not only with proof of delivery but when the order is not even late?
This is unfortunately becoming more common and frustrating, Amazon appears to be granting some A-to-Z claims automatically, even when the order is marked as delivered and still within the delivery window. In many cases, if the customer claims they didn’t receive it or wanted to cancel, the system grants the claim without proper manual review, especially if the buyer gives any reason Amazon perceives as a customer service failure. While you’re right that appealing with proof of delivery can protect your metrics, Amazon doesn’t always reimburse sellers financially in these situations, particularly for self-fulfilled orders. It’s one of the growing concerns among sellers, as it seems the platform is increasingly leaning in favor of buyer protection, even when seller evidence is strong. Definitely appeal it with your tracking proof, and if it happens often, consider flagging the pattern through the Account Health team to have it logged at a higher level.
Many sellers including @AmazonUKForumRefugee are known to be taking buyers to the small claims court in cases where you have proof of delivery and the buyer gets refunded.