Hello,
I sell snack boxes manufactured abroad on Amazon in the US. The product was removed from sale because the listing did not include FDA-compliant labels.
We uploaded a photo with the product information and a brochure containing the product labels, and now we are waiting for a response.
Is there anyone who can help us with this?
This usually happens when Amazon flags an imported food product for missing or incomplete FDA-compliant labeling, and unfortunately just uploading a photo or brochure doesn’t always solve it because Amazon wants to see exactly what the customer receives, not a mockup or a separate document.
For snack boxes made abroad, Amazon expects the outer packaging to show all required FDA elements: ingredient list in English, allergen declaration, net weight in US units, manufacturer/packer/distributor name and US address, and a proper Nutrition Facts panel.
If any of these are missing on the physical packaging itself, Amazon often refuses reinstatement until you update the packaging and provide new images showing the compliant labels printed directly on the box.
Sometimes they will accept a sticker solution if your current packaging is already produced; in that case you need to affix FDA-compliant stickers to every unit and upload high-resolution photos of the updated packaging, including close-ups of each required section.
If your brochure includes all required information but the packaging does not, Amazon may still reject it because brochures are not considered part of the product’s primary label.
Your best chance is to upload: clear photos of all sides of the packaging with visible nutrition label and ingredients in English, confirmation that these labels appear on every unit shipped, and a brief explanation that you have updated the product to meet FDA guidelines. If you want, I can check the photos you uploaded and tell you whether anything is still missing before Amazon replies.