Hello Sellers and Community Managers,
Today is February 12, 2026, and I am writing this as a final plea for help. My Amazon Australia account (UK-based entity) has been suspended since June 28, 2024. We have been fighting for our business for nearly 20 months, and we are now at a total breaking point due to what appears to be a procedural “dead-loop” within the review system.
The Situation: Our account was originally suspended under Section 3 (Authenticity). After 13 months of unsuccessful appeals regarding historical inventory, we finally spoke with an Amazon Account Health Specialist in July 2025. They provided very specific guidance: “Acknowledge the past violation, stop appealing for old stock, and provide a Future Inventory invoice for a new product from a verifiable supplier”.
Our Action and Sacrifice: We followed this advice to the letter. To ensure 100% compliance and a clean start, we destroyed and removed our entire existing inventory, incurring a massive financial loss that has severely weakened our company. We then sourced a new product from a major, well-known authorized wholesaler in the UK.
The Dead-Loop: We submitted a valid Future Inventory invoice, along with bank-certified payment proof and a Live Verification Photo showing the account owner with the physical documents and the supplier’s live portal.
Despite this, every single appeal is rejected within hours. The automated rejection emails consistently cite the OLD, deleted ASIN from 2024 instead of reviewing the NEW Future Inventory ASIN. The system is demanding invoices for items we were told to destroy, while ignoring the new documents for the future stock.
The Verification Failure: Our supplier, a top-tier UK entity, confirms that Amazon has made zero attempts to call or email them to verify the invoice.
Our Request: We have been out of business for 600 days. We have learned every possible lesson, adapted our sourcing model, and sacrificed our stock to meet Amazon’s standards. We are simply asking for a manual review by a human investigator who can see the contradiction in our case and verify our new, transparent supply chain.
Can any Community Manager please help escalate this case? We are a legitimate business being suffocated by an automated cycle that refuses to recognize our corrective actions.
Thank you for your time.