Account "Temporarily Deactivated" -- Inauthentic
Mike Kats Posted September 23, 2020 | Edited 10 months ago
Greetings from Dubai... Last week I got the dreaded "Your Amazon.ae selling privileges have been restricted" email. I sent the required order confirmation emails, and retail store receipts of the all the ASINs mentioned in the email. It has been 8 days now and I haven't received any response other than the standard "We are still reviewing your account. We will send you an email when we finish the review." when I try to contact them via Seller Support. My account has 0 customer complaints and the (cosmetics/skin care) products in question are 100% authentic. My 14 day sale proceeds are stuck and I am having a very stressful and tough time. Is there anything that I can do to get someone to review the information I sent? I am not getting any sort of response. The deactivation email...
Dear Seller, Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s). Why is this happening? In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items. The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help: -- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.ae/gp/help/202190280) -- Policies and Agreements (https://sellercentral.amazon.ae/gp/help/521) -- Amazon Services Business Solutions Agreement (https://sellercentral.amazon.ae/gp/help/G201190440) How do I reactivate my account? To reactivate your selling account, please send us the following information: -- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory. -- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain. -- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card. -- Contact information for your supplier, including name, phone number, address, email, and website. You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information. How do I send the required information? Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.ae/gp/customer-experience/perf-notifications.html). What happens if I do not send the requested information? If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon. Failure to successfully appeal this decision may result in payments being withheld. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to [email protected] We’re here to help You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.ae/gp/help/200370560). You can view your account’s performance at (https://sellercentral.amazon.ae/performance/dashboard?ref=ah_em_pq). The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. ----------------------------- ASIN: B07191****, B07DNM****, B01NA0**** Brand: **** ----------------------------- Sincerely, Seller Performance Team Amazon.ae