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Top 10 Reasons for Amazon Seller Account Suspensions

Kika Angelic

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If you are an Amazon Seller, you should beware common causes for Seller Account suspension and maintain your storefronts in a good standing.

1. Amazon Seller Account Hackers

Many Amazon Seller account suspensions are the result of hacking of an Amazon Seller account. Sometimes, Amazon will suspend the account on their own if they notice suspicious activity. Other times, Amazon sellers themselves will notify Amazon of the strange account activity and their account will then be suspended until Amazon can verify the account details with the Seller.

How To Save Your Amazon Seller Account From Hackers?

1. Amazon Sellers should be cautious using public Wi-Fi or logging in from outside devices.

2. Every Amazon Seller should have some sort of “cyber / e-security” measures in place, including setting up 2-step verification for their account.

2. Operating Multiple Amazon Seller Accounts

Amazon is the biggest E-commerce marketplace with very strict policies that sellers should have knowledge of before creating an account. One such policy states that Amazon sellers cannot operate multiple seller accounts without Amazon’s prior approval. If you are a seller who has a legitimate business that needs a second account, then you have to apply for an exception to this policy. 

How To Avoid This Suspension?

Take care of the following steps before creating an account.

1. Don’t operate two accounts using the Same IP Address.

2. Use different Bank Account, Email ID, Contact Number, Physical Address, Tax ID.

3. Amazon Sellers should always avoid creating two seller accounts without permission.

4. You should not allow other Sellers to login into your Seller Account directly from a different IP address. If you want to give access to someone else, then send him user permission account access through your Seller Central.

3. Intellectual Property Complaints

One of the most common causes for Amazon Seller account suspensions are Intellectual Property Complaints. They include:

1. Patents

2. Trademarks

3. Trade Dress

4. Copyrights Infringement

5. Images, taken from someone else, when creating an Amazon product listing.

6. Text copied from someone else when creating an Amazon product listing.

How To Avoid Intellectual Property Complaints?

Research Patents and Trademarks before starting your private label Amazon journey and also make your own design, arrange your unique pictures and write your Listing description yourself.

4. Inauthentic Complaints

“We take product authenticity very seriously. It is each seller’s responsibility to source and sells only authentic products. If you sell counterfeit goods, we may immediately suspend or terminate your selling privileges and destroy inventory in our fulfillment centers without reimbursement.”

Inauthentic Complaints are the most well-known terms of those suspended from selling on Amazon. Complaints are detected from Customer Feedback, Reviews, Return or Customer Service comments.

How To Avoid Inauthentic Complaints?

These steps are very helpful for avoiding them:

1. Proper Packaging

2. Quality Control

3. On-Time Shipment 

4. The product should not be damaged

5. Sale of Restricted Products

Before you start selling on Amazon, you need to be familiar with Amazon’s policies. 

“The sale of illegal, unsafe, or other restricted products listed on these pages, including products available only by prescription, is strictly prohibited.”

Amazon has also provided a list of the restricted items you can view those items by following the below link.

If Amazon Seller is unsure whether or not the item they propose to list is prohibited, they should always thoroughly check prior to listing.

6. Amazon Sellers Accused of Unauthorized Sales

Another Account Suspension is based on intellectual property infringement caused by the selling of unauthorized products without a prior permission of the Registered Brand Owner. If a seller starts selling a product without permission, the brand owner can register a complaint with Amazon, and then Amazon can take strict actions against them by suspending their account. Many manufacturers set-up exclusive distribution agreements with their distributors because they only want their products to be sold by those distributors.

How To Avoid Complaints?

You need to take steps to prevent this from happening:

1. Always reach the brand or its distributor and obtain permission to resell their products.

2. Obtain and preserve invoices.

3. Always purchase from Authorized Distributors, or from Brand itself.

7. Poor Customer Service Metrics

Seller Performance is also a cause of account suspensions. As a Seller, if you are working with the FBM model you must be maintaining these numbers very strictly. 

• Order defect rate: (ODR) <1%

• Pre-fulfillment Cancel Rate: (PCR) <2.5%

• Late Shipment Rate: (LSR) <4%

If any of the following metrics are not followed, then Amazon considers this to be a sign of bad customer service performance and suspends the account.

8. Guiding Buyers Out of Amazon

Amazon sellers sell their Amazon-listed products on websites and different marketplaces such as Shopify, eBay, Walmart, WooCommerce, etc. They, therefore use Amazon as a promotional platform and guide the buyers from Amazon to their Website or other marketplaces to purchase. If Amazon finds this out, you will be first given a warning, and your account will be put under review. After the warning, if the seller does not stop this activity then Amazon suspends the account.

9. Invalid Credit Card

There are a lot of instances where your account is suspended because of Credit card issues. Some of the problems faced related to the credit card are:

• Updating the credit card information

• Payment failure or Invalid card

After receiving performance notification regarding updating your card information or entering new card information, Amazon sometimes suspends the account till they receive additional information.

10. Fake Reviews and Feedbacks

Nowadays, Amazon is very strictly analyzing seller feedbacks. Amazon is sure that there are still many sellers who go and buy positive reviews in exchange for free products. Recently, Amazon has suspended a lot of seller accounts.

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment! Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome. If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

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What is Customer Service by Amazon (“CSBA”)? 

Kika Angelic

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Recently, Amazon launched a new service for their third party sellers called Customer Service by Amazon (“CSBA”). Is is basically an option for FBM (Fulfilled by Merchant” sellers to have Amazon manage all of their customer service.

It is a paid service, which is currently only offered on selected Amazon marketplaces. To be able to enroll, you need to have a Professional Selling Account in a good standing.

Here are the full CSBA Program Requirements:

  1. Enrollment: To enroll in CSBA, your account must be created on Amazon.com and be a professional selling account in good standing. We will notify you when your enrollment in CSBA is complete and will begin to provide customer services on your behalf after your enrollment is completed.
  2. CSBA Units: CSBA will provide customer service for units that you fulfilled yourself (“CSBA Units”). CSBA will not provide customer service for any non-CSBA Units, including those fulfilled by Fulfillment by Amazon (FBA) or Seller-Fulfilled Prime. We will provide customer services for CSBA Units in orders placed while you are enrolled in CSBA. If an order contains both CSBA Units and non-CSBA Units, CSBA will provide customer service only for CSBA Units.
  3. Amazon-Provided Customer Service: We will be responsible for all customer service issues relating to shipment and customer returns, refunds, and adjustments related to CSBA Units. We will determine whether a customer will receive a refund, adjustment, or replacement for any CSBA Unit, and you agree to be bound by our decisions. You also consent to deductions against your seller accounts for our decisions to allow returns or refunds.
  4. No Interference with Amazon Customer Service: You may not interfere with any communication between customers and us and you may not instruct us on how to specifically address a customer’s issues. Communications between us and customers for customer service are not recorded in Seller Central and cannot be viewed by you.
  5. Information from You: We will need information from you relating to CSBA Units to provide customer service, including information required in subsections (6)-(9). If you fail to provide information or provide wrong or incomplete information for them, we may take any measures to respond to the customer, determined by us in our discretion to best serve the customer, including cancelling or refunding the order.
  6. Valid Contact Information: We may contact you for information to respond to customer questions by email, telephone, or other means as needed. You must provide valid and current contact information to us and update it immediately in case of change.
  7. 24-Hour Response Time: When we contact you for CSBA inquiries, you must respond with complete and accurate information within 24 hours (including weekends and holidays).
  8. Tracking Numbers for Orders: You must enter a traceable order tracking number provided by the shipping carrier at the time you confirm the order shipment.
  9. Valid Return Address: You must provide a valid return address and ensure this return address is capable of accepting customer returns.

The CSBA fee is around $0.10 per customer message. Here you can review the full CSBA fee schedule: https://sellercentral.amazon.com/help/hub/reference/G92LV47D9LP2MXEF

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

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Watch out! Amazon will be auto-destroying aged FBA inventory! 

Kika Angelic

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Recently, Amazon introduced a new measure aimed to reduce the amount of slow-selling FBA Inventory belonging to third party sellers, which are stored in their warehouses.

Any units of inventory, which Amazon considers to be aged will be automatically destroyed at the seller’s expense!

The following inventory is subject to automated removal:

  • Units that have been in fulfillment centers for more than 365 days and that are subject to long-term storage fees
  • Units of ASINs that haven’t sold in six or more consecutive months and that have been in fulfillment centers for more than 180 days

Since Amazon requires a local return address for FBA Inventory removals, if you are based outside of the marketplaces, where your stock is stored, you risk having it automatically destroyed, unless you have a local return address on file for such removals.

Amazon’s default Automated Aged Inventory Removal setting is disposal, so you should immediately go and check your settings.

Here is a screenshot of Amazon’s e-mail announcement regarding the matter:

Here is a copy of the full wording in English:

Your aging inventory is at risk of disposal

Hello,

You currently have units of aging inventory that are at risk of immediate automated removal and disposal.

For the past several months, we’ve been reaching out to inform you that the following inventory will be automatically disposed:

Units that have been in fulfillment centers for more than 365 days and that are subject to long-term storage fees
Units of ASINs that haven’t sold in six or more consecutive months and that have been in fulfillment centers for more than 180 days
Go to Manage Inventory Health to see the units that will be subject to immediate or upcoming automated disposal.

If you don’t update your settings to manage your aging inventory, Amazon may dispose of these units in the manner we deem appropriate. We may also retain any proceeds from the disposal. 

Go to Automated fulfillable inventory settings to choose how to manage aging inventory: 
Select Return and enter a valid return address to have your inventory returned to you. Due to the high volume of requests during this period, it may take up to 90 days to process the return of your inventory. To avoid further delays, make sure that returns are accepted when delivered to your address.
Select Liquidation to recover value from your eligible products.
Select Disable to opt out of automated removals at any time.

The Fulfillment by Amazon team

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

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Amazon launches Small Business badges available to Handmade Sellers

Kika Angelic

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Recently, Amazon started displaying ”Small Business” badges and supplementary wording next to offers from storefronts belonging to Amazon Handmade merchants:

”Shop products from small business brands sold in Amazon’s store. Discover more about the small businesses partnering with Amazon and Amazon’s commitment to empowering them.”

Currently, there is no option for sellers to opt in and only selected accounts are eligible for this badge. A page with more information can be found here: https://www.amazon.com/b?node=18018208011&ref=sbp_dpb_01B

Here you can view a screenshot of the badge being displayed:

Here is a screenshot of the page with information:

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

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