I have set up a sponsored product campaign, but in the status column it reads payment failure.
The sponsored products team have been unavailable to call for the last week. I first emailed them on Tuesday, then again on Thursday, then again Friday. I called the customer services team three times on Friday, then again Saturday and then again today. Each time I was told a member of the sponsored product team would call me within a couple of hours.
What is going on!? As sellers Amazon expects us to get back to customers within 24 hours.
Ive now been waiting nearly a week for a response!